Privacy policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Revised versions will be posted on the Site, with an updated "Last updated" date, and we will take any other necessary steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources, which may vary depending on how you interact with us. In addition to the specific uses detailed below, we may also use your information to communicate with you, enhance the Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

What Personal Information We Collect

The personal information we collect depends on your interactions with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Contact Information: Name, address, phone number, and email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account Information: Username, password, security questions, and other account security information.
  • Customer Support Information: Details you provide when communicating with us, such as messages sent through our Services.

Some features may require you to provide certain information. You can choose not to provide this information, but it may limit your access to those features.

Information We Collect about Your Usage

We may automatically collect information about your interactions with the Services ("Usage Data") using cookies and similar technologies. Usage Data may include device information, browser details, network connection info, IP address, and other details regarding your use of the Services.

Information We Obtain from Third Parties

We may also obtain information from third parties, including vendors and service providers, such as:

  • Companies supporting our Site and Services (e.g., Shopify).
  • Payment processors, who collect payment information (e.g., bank account, credit/debit card information) to process your orders.
  • Third parties who collect information when you interact with our Site or services.

Any information obtained from third parties will be treated according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your information to fulfill our contractual obligations, process payments, manage your account, and provide customer support.
  • Marketing and Advertising: We may use your information for marketing and promotional communications via email, text message, or postal mail. If you're an EEA resident, our legal basis for these activities is our legitimate interest in selling our products (Art. 6 (1) (f) GDPR).
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent or illegal activities. For EEA residents, the legal basis is our legitimate interest in securing our website (Art. 6 (1) (f) GDPR).
  • Communicating with You: We use your information to provide support and improve our Services, aligning with our legitimate interests (Art. 6 (1) (f) GDPR).

Cookies

We use cookies on our Site. For specific details on the cookies related to our Shopify store, please visit Shopify Cookies Policy. Cookies help us improve our Services and your user experience. Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that blocking cookies may impact your user experience and limit the functionality of some Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for various legitimate purposes, including:

  • Service Providers: Vendors performing services on our behalf (e.g., IT management, payment processing, data analytics).
  • Business Partners: Collaborating partners for service provision and advertising.
  • Consent-Based Sharing: Information shared at your request or with your consent.
  • Corporate Affiliates: Sharing within our corporate group.
  • Legal Compliance: Disclosure in connection with legal obligations or business transactions (e.g., mergers, bankruptcy).

We will not disclose sensitive personal information without your consent or for profiling purposes.

Third-Party Websites and Links

Our Site may include links to third-party websites. If you follow these links, we recommend reviewing their privacy policies. We are not responsible for the privacy practices or content of these external sites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us for deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no method of transmission over the internet is completely secure. We cannot guarantee perfect security. We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Rights

Depending on your location, you may have rights concerning your personal information, including:

  • Right to Access: Request details about the personal information we hold about you.
  • Right to Delete: Request the deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information in certain circumstances.
  • Right to Opt-Out: Direct us not to sell or share your information or opt-out of targeted advertising.
  • Restriction of Processing: Request to stop or restrict processing your information.
  • Withdrawal of Consent: Withdraw consent for processing your information.
  • Appeal: Appeal our decision if we decline to process your request.

You can exercise these rights on our Site or by contacting us.

Complaints

For complaints regarding our processing of your personal information, please contact us. If you are dissatisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country. We rely on recognized transfer mechanisms for such data transfers.